Thank you for shopping with us. This Shipping & Returns Policy outlines how we handle order processing, shipping, returns, and refunds.

1. Shipping Policy

Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation. Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email once your order has been shipped.

Delivery Time

Estimated delivery times are as follows:

  • Domestic orders: 3–7 business days
  • International orders: 7–15 business days

Delivery times are estimates and may vary depending on your location and external factors.

Shipping Charges

Shipping costs are calculated at checkout based on your location and order value. From time to time, we may offer free shipping promotions.

Shipping Delays

We are not responsible for delays caused by:

  • Courier or logistics issues
  • Customs clearance processes
  • Incorrect or incomplete shipping information
  • Unforeseen circumstances beyond our control

Customs, Duties and Taxes

For international shipments, customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your shipment status.

2. Returns Policy

Return Eligibility

We accept returns under the following conditions:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • The return request must be made within 14 days of delivery

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Personal care or hygiene items once unsealed
  • Perishable goods
  • Gift cards or promotional items

Return Process

To initiate a return:

  1. Email us at support@yourstore.com
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong product was delivered

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will resolve the issue by offering a replacement or refund at no additional cost.

3. Refund Policy

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to reflect in your account

4. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us via email.

5. Order Cancellations

Orders can be canceled within 12 hours of placing the order. After this time, the order may already be processed and cannot be canceled.

6. Contact Information

For any questions related to shipping, returns, or refunds, please contact us:

Email: info@sementha.pt
instagram: @sementha_pt

7. Important Information

  • Please ensure that your shipping address is correct before placing an order
  • We are not responsible for packages lost or stolen after delivery confirmation
  • Policies may be updated at any time without prior notice